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GRI table

GRI  Content Index Indicator name Sustainable Development Goals (SDGs) UNEP Finance Principles for Responsible Banking
(PRB)
Section of the report
102-1 Name of the organization
102-2 Activities, brands, products and/or services.
102-3 Location of organization’s headquarters.
  • The registered office is located in Warsaw, Al. Jana Pawła II 17. It was relocated from Wrocław in 2018.
  • Contact
102-4 Location of operations
  • The area of operation covers the whole territory of Poland
102-5 Ownership and legal form
102-6 Markets served
102-7 Scale of the organization
Custom indicator 6 Number of brand touchpoints in Poland, including branches broken down into outlets run directly by the bank and partner outlets.
102-8 Information on employees and other workers 8
102-9 Supply chain
102-10 Significant changes to the organization and its supply chain
102-11 Precautionary Principle or approach
102-12 External initiatives  and externally-developed economic, environmental and social charters, principles,  or other initiatives to which the organization subscribes, 4
102-13 Information on employees and other workers 4
Strategy
102-14 Statement from senior decision-maker
102-15 Key impacts, risks and opportunities 2
Custom indicator 1 Description of the bank’s strategy, including the management approach to responsible business and sustainable development 1
Ethics
102-16 Values, principles, standards and norms of behaviour  

102-17 Values, principles, standards and norms of behaviour  

Governance and target setting
102-18 Governance structure of the organization including committees of the highest governance body
102-20 Executive-level responsibility for economic, environmental, and social topics
102-21 Consulting stakeholders on economic, environmental, and social topics 4
102-22 Composition of the highest governance body and its committees 5
102-23 Chair of the highest governance body 16
102-26 Role of highest governance body in setting purpose, values, and strategy
102-29 Identifying and managing economic, environmental, and social impacts 16 2
102-31 Review of economic, environmental, and social topics 5
102-32 Highest governance body’s role in sustainability reporting 6
102-35 Remuneration policies
Stakeholder engagement
102-40 List of stakeholder groups 4
102-41 Employees covered by collective bargaining agreements
  • There is no Collective Labour Agreement in Santander Bank Polska
102-42 The basis for identifying and selecting stakeholders with whom to engage 4
102-43 Approach to stakeholder engagement  including frequency of engagement by type and by stakeholder group 4
102-44 Key topics and concerns that have been raised through stakeholder engagement and how the organization has responded, including through its reporting. 4
Reporting
102-45 List of all entities included in the organization’s consolidated financial statements
102-46 The process of defining the report content
102-47 List of identified material topics
102-48 Explanation of the effect of any restatements of information given in previous reports and the reasons for such restatements (e.g. mergers and acquisitions, change of base years or periods, nature of business or measurement methods)
102-49 Significant changes from previous reporting periods in the list of material topics and topic boundaries
102-50 Reporting period
102-51 Date of most recent report
102-52 Reporting cycle
102-53 Contact details
102-54 Claims of reporting in accordance with GRI standards
102-55 GRI Content index
102-56 The organization’s policy and current practice with regard to seeking external assurance for the report
Aspect 1: Performance results and economic impact
103-1 Explanation of the material topics and their boundaries 2  

103-2 The management approach and its components 2
103-3 Evaluation of the management approach 2
201-1 Direct economic value generated and distributed 8, 9
203-2 Significant, indirect economic impacts 1, 8 2
Aspect 2: Availability of products and services
103-1 Explanation of the material topics and their boundaries 1
103-2 The management approach and its components 1
103-3 Evaluation of the management approach 1
Custom indicator 8 Information about key products, including new products launched during the reporting period
Custom indicator 4 Number of customers using online and mobile banking
Custom indicator 5 Number of transactions in remote channels
Custom indicator 9 Products and initiatives addressed to Small and Medium Size Enterprises (SMEs)
Aspect 3: Responsible selling, marketing and labelling
103-1 Explanation of the material topics and their boundaries  

103-2 The management approach and its components
103-3 Evaluation of the management approach
417-2 Total number of incidents of non-compliance with regulations and/or voluntary codes concerning product and service information and labelling 16
417-3 Total number of incidents of non-compliance with regulations and/or voluntary codes concerning marketing communications
419-1 Non-compliance with laws and regulations in the social and economic area –  significant fines and non-monetary sanctions for non-compliance with laws and/or regulations
Aspect 4: Relationships with customers, customer satisfaction and data security.
103-1 Explanation of the material topics and their boundaries 3
103-2 The management approach and its components 3
103-3 Evaluation of the management approach 3
Custom indicator 3 Main activities to ensure customer satisfaction
Custom indicator 12 Number of customers invited to evaluate the bank’s quality of service and advisory support to customers in difficult situation (customer survey).
Custom indicator 2 Customer satisfaction measurement results
Custom indicator 7 Actions taken to ensure the security of customers’ personal data
418-1 Total number of substantiated complaints concerning breaches of customer privacy and losses of customer data 16
  • 25
Aspect 5: Green finance
103-1 Explanation of the material topics and their boundaries 1
103-2 The management approach and its components 1
103-3 Evaluation of the management approach 1
Aspect 6: Prevention of financial exclusion, financial education
103-1 Explanation of the material topics and their boundaries 1
103-2 The management approach and its components 1
103-3 Evaluation of the management approach 1
Custom indicator 10 Measures implemented to improve access of disadvantaged persons to financial services
Custom indicator 11 Number of bank branches with the Barrier-free certificate
Custom indicator 17 Number of beneficiaries of projects and social initiatives in the area of education initiated and/or supported by the bank and the Foundation during the year
FS14 Initiatives to improve access to financial services for disadvantaged people 1
Aspect 7: Employment, remuneration and additional benefits, safety
103-1 Explanation of the material topics and their boundaries
103-2 The management approach and its components
103-3 Evaluation of the management approach
401-1 Total number and rate of employees who left the organization by gender and age 8
202 – 1 Ratios of standard entry level wage by gender compared to local minimum wage 5, 8
401-2 Additional benefits provided to full-time employees 8
403-2 Type and number of work-related injuries 3, 8
Aspect 8: Employee training and education
103-1 Explanation of the material topics and their boundaries
103-2 The management approach and its components
103-3 Evaluation of the management approach
404-1 Average hours of training per year per employee 4, 5, 8
404-2 Programs for upgrading employee skills 8  

404-3 Percentage of employees receiving regular performance and career development reviews by gender and employee category 5, 8
Aspect 9: Diversity and prevention of discrimination
103-1 Explanation of the material topics and their boundaries
103-2 The management approach and its components
103-3 Evaluation of the management approach
405-1 Diversity of governance bodies and employees by gender, age, minorities and other diversity indicators 5, 8
405-2 Ratio of basic salary and remuneration of women to men 8, 10
406-1 Incidents of discrimination and corrective actions taken 5, 8
  • 0
Aspect 10: Ethics and anti-corruption
103-1 Explanation of the material topics and their boundaries
103-2 The management approach and its components
103-3 Evaluation of the management approach
Custom indicator 16 Number of violations and/or other issues needing resolving reported to the ethics inbox and helpline
Custom indicator 15 List of key activities and initiatives implemented in the bank during the year to raise the employees' awareness of business ethics and the bank’s organizational culture
205-2 Communication and training about anti-corruption policies  and procedures for employees and managers 16
205-3 Confirmed incidents of corruption and actions taken
Aspect 11: Procurement practices, responsible supply chain
103-1 Explanation of the material topics and their boundaries
103-2 The management approach and its components
103-3 Evaluation of the management approach
Custom indicator 13 Number of procurement processes executed by the Procurement Office during the year under review
Custom indicator 14 Number of suppliers with whom the bank cooperated during the year under review
308-1 New suppliers that were screened using environmental criteria
414-1 New suppliers that were screened using social criteria 5, 8, 16
Aspect 12: Environmental impact – resources, materials and emissions
103-1 Explanation of the material topics and their boundaries
103-2 The management approach and its components
103-3 Evaluation of the management approach
301-1 Materials used by weight or volume 8, 12
302-1 Energy consumption within the organization 7, 8, 12, 13
305-2 Direct greenhouse gas emissions 3, 12, 13
Aspect 13: Social engagement and public policy
103-1 Explanation of the material topics and their boundaries
103-2 The management approach and its components
103-3 Evaluation of the management approach
Custom indicator 18 Number of employee volunteers engaged in corporate volunteering projects during the year under review
Custom indicator 19 Number of beneficiaries of volunteering projects/ year
Custom indicator 20 Total amount of money allocated to social causes per year
415-1 Total value of political and similar contributions. 16
  • 0 PLN